Using Salesforce to Create Remarkable Customer Service

In this session, Sarah will discuss tips and tricks on how she uses Salesforce Service Cloud & Community Cloud to deliver amazing customer service to over 1M Sure Petcare customers around the world.

Using the technology Sarah’s talented team of multi-lingual agents are able to provide amazing customer service and keep a NPS of 90+ in over 20 countries around the globe.

With tips and tricks, and a few good cat puns thrown in.  If you would like to improve your customer service or are implementing Salesforce Service Cloud this is the session for you!

Admin / Business User Ohana
Location: Breakout 1 Date: 19/10/2018 Time: 10:10 AM - 10:40 AM Sarah Metcalfe